Chris Skinner's blog is a marvellous read and gives excellent examples of how technology and Web 2.0 can and should be used and how most financial services businesses just don't get it.
The post above being a wonderful demonstration of what is good for the bank can be appalling for it's clients.
How is Chris's experience relevant to Anti-Money Laundering? After all its not great KYC to disrupt your client's experience. Was this bank's behaviour driven by meeting sales targets on a certain kind of account (is this the dominant cultural theme?) or is it a cunning plan to delay a transaction whilst seeking consent (just kidding)?
Seriously, are the banks in the UK now so focused on how to make money out of their clients are they going to bothered with taking AML seriously?
It makes me wonder.
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